Refund and Returns Policy

Refunds and Returns Policy

Overview

We offer a 30-day returns policy.
If 30 days have passed since your purchase, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it, with original packaging included.
A receipt or proof of purchase is required.

Please do not send items back to the manufacturer.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable products

Print on Demand Products

Many of our items are made to order through Print on Demand.

These products can only be returned if there is a fault with the base product itself (such as damage or a manufacturing defect).

Please note:
Small variations in colour, print placement, or alignment are normal in Print on Demand production and are not considered faults.

Standard Return Conditions

Some refunds may be partial in the following cases:

The item is not in its original condition
The item is damaged or missing parts (not due to our error)
The item is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm receipt.

We will also let you know whether your refund has been approved or declined.

If approved, your refund will be processed and applied to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account again
Contact your credit card provider (processing time may vary)
Contact your bank (there may be a delay before posting)

If you’ve done all of the above and still haven’t received your refund, please contact us at admin@carmellorrainedesigns.com.au

Sale Items

Only regular-priced items are eligible for refunds.
Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange an item for the same product, please email us at:
admin@carmellorrainedesigns.com.au

and send your item to the return address provided.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

If the gift was not marked as such, the refund will be issued to the original purchaser.

Returns Shipping

To return your item, please send it to the address on your shipping label.

You are responsible for return shipping costs. These are non-refundable.

If a refund is issued, return shipping costs will be deducted from the refund amount.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.